Airlines for America (A4A), the industry trade organization for the leading U.S. airlines, is pleased to announce the results of its latest annual survey, “Air Travelers in America,” conducted by Ipsosin January 2025. The report collects vital statistics about air travel and consumer preferences for all of 2024.
“For the first time ever, more than half of Americans reported taking at least one airline trip in the past 12 months (2024). Travelers continue to benefit from the investments airlines and airports have made in improving the customer experience, including through technology,” said A4A Vice President and Chief Economist John Heimlich.
“Our polling research shows that air travelers embrace websites and apps to comparison-shop and purchase tickets, check in for flights and board aircraft. And they continue to rank low prices #1 in creating a positive travel experience,” said Annaleise Lohr, Research Director at Ipsos.
2025 KEY FINDINGS:
As air travel has become more accessible and affordable, more Americans have taken to the skies.
The vast majority of passengers were satisfied with their air travel experience in 2024.
Overall, when choosing which flight to take, price remains the dominant consideration.
Flyers are taking advantage of the investments carriers have made in their mobile apps and IT systems for a speedier, touch-free customer experience.
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